Usability and User Requirements Services

Overview

The University of Virginia Library uses a "SWAT team" approach to user studies, in which a pair of consultants from the library staff - one user requirements specialist and one usability specialist - intervenes at the early stages of project development. These usability consultants assist teams incorporate a user-centered design approach to their work. Methods frequently used include focus groups, surveys, card sorting, guided interviews and usability testing.

What's happening | Study Findings

Our Activities

Usability testing of websites and applications
Gathering of user requirements
Testing of user adoption

Team

Erin Mayhood: Team Leader
Matt Ball
Beth Blanton-Kent
Kay Buchanan
Jim Campbell
Warner Granade
Carla Lee
Laura Miller
Rich Miller
Esther Onega
Rebecca Pappert
Renee Reighart
Paul Rittelmeyer
Bess Sadler
Tina Smith
Kathy Soule
Donna Tolson
Keith Weimer
Chris Wiedman

Service Areas

Software support
Competitive intelligence
Data

Collaboration

Research communication