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The Balanced Scorecard is a management tool designed to provide a view of an organization from four perspectives:

  • user perspective measures service or satisfaction with service
  • internal processes perspective looks at workflow efficiency
  • finance perspective looks at cost effectiveness
  • learning/growth potential perspective tells us how well prepared we are to meet new challenges and initiate new programs

Each of the metrics contains two targets:

  • Target1 indicates complete success in achieving the metric
  • Target2 indicates partial success

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