Overview about Balanced Scorecard - concept and components
Balanced Scorecard Committee - membership and tasks
Presentations and Bibliography
The Balanced Scorecard is a management tool designed to provide a view of an organization from four perspectives:
- user perspective measures service or satisfaction with service
- internal processes perspective looks at workflow efficiency
- finance perspective looks at cost effectiveness
- learning/growth potential perspective tells us how well prepared we are to meet new challenges and initiate new programs
Each of the metrics contains two targets:
- Target1 indicates complete success in achieving the metric
- Target2 indicates partial success