Overview about Balanced Scorecard
Translating Strategy into Action
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The Balanced Scorecard (BSC)
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Components of the Scorecard
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Is a representation of the organization's shared vision
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Clarifies and communicates this vision to mobilize and focus the organization
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Provides a quick, but comprehensive, picture of the organization's health and success
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Measurements of performance indicators, based on library objectives
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Reflecting the organization's mission and strategies
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Evaluating current performance and potential for the future
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The scorecard measures are "balanced" into four areas:
User Perspective
How can we fulfill user expectations?
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Finance Perspective
How can we secure and use resources in an effective way?
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Cost per use of purchased materials
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Revenue from state and private sources
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Library expenditures as a proportion of University expenditures
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Internal Process Perspective
How should we organize internal processes to meet user needs and expectations?
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Throughput times for making materials available
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Satisfaction ratings from internal surveys
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Quality of physical infrastructure
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Learning/Growth Perspective
How can we secure the future capability of our services?
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Staff training outcomes
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Measure of job satisfaction and salary competitiveness
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Progress in staff diversity
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Indicators of growth in our digital environment
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