Presentations and Bibliography

Self, James, "Metrics and Management: Applying the results of the Balanced Scorecard." Presented at Northumbria International Conference on Performance Measurement in Libraries in Durham, England, July 30, 2003.
Self, James, "The Balanced Scorecard and Collection Management." Presented at ALA Annual Conference in Atlanta, GA, June 17, 2002.

Ceynowa, Klaus (2000). Managing academic information provision with the balanced scorecard: a project of the German Research Association. Performance Measurement and Metrics, 1(3), 157-164.
Kaplan, Robert S. & Norton, David P. (1992). The Balanced Scorecard - measures that drive performance. Harvard Business Review, 70(1), 71-79.
Kaplan, Robert S. & Norton, David P. (1996). The Balanced Scorecard: translating strategy into action. Boston: Harvard Business School Press.
Poll, Roswitha. Managing service quality with the Balanced Scorecard. Paper presented at The 67th IFLA Council and General Conference Trends, August 16-25, 2001, at Boston.
Poll, Roswitha (2001). Performance, processes and costs: managing service quality with the Balanced Scorecard. Library Trends, 49(4), 709-717.
Self, James (2003). From values to metrics: implementation of the balanced scorecard at a
university library. Performance Measurement and Metrics, 4(2), 57-63. Available online at http://pippo.emeraldinsight.com/vl=6520554/cl=12/nw=1/fm=html/rpsv/cw/mcb/14678047/v4n2/s1/p57
Self, James (2003). Using data to make choices: the Balanced Scorecard at the University of Virginia Library. ARL Bimonthly Report 230/231, October/December 2003.
Willis, Alfred (2004). Using the Balanced Scorecard at the University of Virginia Library: An Interview with Jim Self and Lynda White . Library Administration & Management, 18(2), 64-67.